Returns, Cancellations And Refund Policy
Can I cancel my order in case I change my mind after ordering?
As soon as the order is confirmed, our team initiates the process of customization, quality check, packaging and delivery. Hence the customer can onlycancel the order within 24 hours of placing the order. No cancellations will be processed after 24 hours as the ordered product in most cases has already passed through a couple of phases. Once you request the cancellation of item(s) in your order, it will take us a maximum of 5 business days to cancel the order and initiate a refund as per refund policy. You will be notified for the same.
Can I cancel my order after 24 hoursof ordering?
You cannot cancel the order after 24 Hours. For any other information you can get in touch with our customer care executive.
What if I receive damaged product ?
If you have received an item in a ‘Damaged’ or ‘Defective’ condition, you may request a replacement at no extra cost. You need to take the picture of the product and share it on Customer Care number91-7838797287. We will check and confirm. For returning the damaged product, the shipping cost would be borne by us and we will replace with the fresh product in 4-5 working days.
How will I be refunded for the return and the duration of refund policy?
Our quality team will inspect the return shipment upon receiving it at our Warehouse. Upon successful processing of return, you will be refunded the purchase amount of returned product(s). If you have paid online via credit card, debit card, or net banking, the refunded amount will be credited back to your bank account in 10-15 Business days.
Can I return if I don’t like the product ?
We do not accept exchange or return if the products delivered are in good condition. You can call on customer care number 91-7838797287 for further assistance.
How will I get refund in case of Cash on Delivery orders ?
You can check the product thoroughly before handing over the cash to the delivery boy for cash on delivery orders. Hence in that case there would be no refunds on COD.